Reputation Management & Review Automation
Make customer feedback part of your growth strategy.
Request reviews at the right time, organize customer feedback and monitor your online reputation through a consistent, professional process.
Imagine it
Picture it in your business.
Type your business name and pick your industry. The office below re-dresses itself and plays the story step by step.
The problem
Where time and opportunities slip.
- Happy customers rarely leave reviews unless they're asked.
- Asking happens inconsistently, or not at all.
- Feedback is scattered and responses fall behind.
How it works
Step by step, in the open.
- 01Service completedThe job, visit or order is marked complete.
- 02Neutral invitationEvery customer gets the same request to share feedback.
- 03Public option for allEveryone can leave a public review. Nobody is filtered out.
- 04Feedback organizedComments that need attention are flagged for your team.
- 05Response draftedA suggested reply is prepared for your approval.
- 06ReportedRequests, link visits and response status each month.
If something fails: If a message can't be delivered, it's logged as failed and never retried against an opt-out.
Interactive example
See it work.
Capabilities
What's included.
- Post-service review requests
- Email and consent-based SMS
- Google review link integration
- Internal feedback collection
- Review monitoring where supported
- Response drafting
- Response approval controls
- Monthly reporting
- Multi-location setup
Deliverables
- Branded review request template
- Review links
- Workflow triggers
- Communication settings
- Feedback tracking
- Reporting setup
- Staff training
Safeguards
- Every customer gets fair access to public reviews
- Negative experiences are never filtered away
- AI drafts replies; a person approves before publishing
- Never generates fake reviews
- Opt-out and duplicate prevention built in
Works with
- Google Business Profile
- Email delivery
- Consent-based SMS
- Your POS or booking system
- Your CRM
We choose integrations per project. You don't need all of them.
Investment
Clear pricing.
One-time setup and monthly management are always listed separately. Third-party usage is itemized.
Questions
Good questions.
Do you only send requests to happy customers?+
No. Every customer receives the same neutral invitation and the same access to public review sites. Filtering out unhappy customers isn't fair and breaks platform rules.
Can AI write our replies?+
AI can draft suggested replies. A person on your team approves them before anything is published unless you've set a specific, limited policy.
Will you write reviews for us?+
Never. We don't create reviews or post on behalf of customers.
Ready to talk about Review Automation?
Or call (216) 272-5884