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Lesson 18Advanced3 min read + 20 min exerciseFree account

Privacy, accessibility and website responsibilities

The responsibilities that come with a business website: handling people’s information with care, and making sure everyone can use your site.

What you’ll learn

  • What a privacy notice should cover
  • Why forms should ask for less
  • What accessibility means in practice
  • Quick checks you can run yourself, and when to call a specialist

Why it matters

Every form collects someone’s personal information, and about one in four U.S. adults lives with a disability. Both are about treating customers well, and both carry real responsibilities.

Collect only what you need

A contact form rarely needs more than a name, a way to reply and a message. Fewer fields also means more people finish the form. Don’t ask for sensitive details (card numbers, health information, ID numbers) in a regular website form; use tools built for that, and limit who can see submissions.

Hard to read

Light gray text on white

Easy to read

Strong contrast, labeled buttons, described images

Free with an account

Keep reading. It’s free.

Create a free Site Desk account to read the full lesson and every lesson in all four paths, use the Implementation Lab and keep your progress on every device.

Still to come in this lesson

  1. Tell people what you do with it
  2. Accessibility in practice
  3. When to call a specialist
  4. A real-world example
  5. Your toolbox: 2 copy-and-paste templates and 2 free tools
  6. Implementation Lab: Privacy & Accessibility Review
  7. Verification checklist
  8. Common mistakes, quick answers and a printable resource

No password. We email you a 6-digit code. Already use Client Updates? Use the same email; it’s the same account.